Account IT – Nuvali

Job Listing No: 9740000

Account IT – Nuvali

IBM SOLUTIONS DELIVERY, INC – Quezon City, Metro Manila – This role supervises, coordinates and maintains on a daily basis, the levels of service agreed with and expected by the client (SLA or equivalent documents) while keeping a constant focus on improving the performance of the services provided. Note: T This role supervises, coordinates and maintains on a daily basis, the levels of service agreed with and expected by the client (SLA or equivalent documents) while keeping a constant focus on improving the performance of the services provided. Note: This role is scalable, i.e., for small contracts the DPE would typically execute this role as well. They represents the client viewpoint to the delivery organization resources allocated to the contract. Responsibilities: – Be the first Service Management contact point for the delivery organization for all the “operational activities of the customer”. – Assume the leadership and the operational responsibility for the resources allocated to the clients or services under his responsibility. – With … – Permanent – Full-time

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