Assocaite Resource Planning Analyst Job

Job Listing No: 9740000

Assocaite Resource Planning Analyst Job

Visa – Makati City, Metro Manila – Assocaite Resource Planning Analyst Location: Philippines-National Capital Region (Manila)-Makati City Organization: Client Support Services Job: Work Force Planning Job Number :160123 Description Responsibilities -Monitor service levels; abandon rates, case penetrations and aux utilization -Responsible for updating schedule exceptions, temporary schedule changes, and permanent schedule changes in the WFM system based on requests from the call center teams -Responsible to run attendance reports, check-in summary reports, and forecast reports from the workforce management system and to send the information to production managers -Responsible for running additional reports as needed and to pull data from Genesys WFM and CC Pulse at the request of the Resource Planning Analysts to assist the department in meeting project deliverables -Supports the management of the workforce management forecaster/scheduler software system -Provides support for call volume analysis and patte… – Permanent – Full-time

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