Associate Helpdesk Analyst Job
Visa – Makati City, Metro Manila – Associate Helpdesk Analyst Location: Philippines-National Capital Region (Manila)-Makati City Organization: Client Support Services Job: Help Desk Job Number :160124 Description Responsibilities: -Responsible for the majority of the data entry into the OSC applications: including Genesys, Siebel, Viper & ARC. -Responsible for supporting real time request via phone and email to the the GCCS Operations Support inbox, where the majority of the ad-hoc requests arrive. -Support technology projects, including the validation of business & functional requirements and participation in user acceptance testing. -Works closely with the Call Center Managers, effectively communicating the day’s events, troubleshooting -Sends incident notifications and follow-up requests to contacts both within and outside the call center environment. -First line of defense for all incidents that happen to any GCCS related call center. -Act as a liaison between Visa’s technical & business support team… – Permanent – Full-timeApply for this job.