Associate Technical Support Analyst Job

Job Listing No: 9740000

Associate Technical Support Analyst Job

Visa – Pasay City, Metro Manila – Associate Technical Support Analyst Location: Philippines-Pasay Organization: Client Support Services Job: Micro Computer Support Job Number :160722 Description Responsibilities -Provide 2nd level onsite and remote support on workstation related issues and requests. -Effectively questions user to collect and understand information regarding the problem they are experiencing and leads user through diagnostic procedures to identify, isolate and resolve source of problem. -Analyze customer problems and formulates plans to obtain resolution. -Handles problem identification, research, isolation, resolution and follow-up for user problems. -Interact with customers via telephone, e-mail, etc. providing technical support and problems solving abilities. -Prioritize problems and complaints. -Utilize all technical resources to solve customer problems. -Escalate unresolved calls to appropriate support specialist or support group. -Maintains call records/logs utilizing case manage… – Permanent – Full-time

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