Backend Collections Head

Job Listing No: 9740000

Backend Collections Head

Philippines – Lead and manage backend Collections for Retail Consumer Bank, Philippines Build bench strength in Collections for long term; identify and coach high potentials and ensure their growth and development Products supported: CPP (Credit cards and Ready Credit) Interact and communicate with all levels of management across all business partners, in terms of capacity planning, credit policy feedback, customer service, systems and process enhancement Partner with Risk Management on the formulation and implementation of sound credit underwriting processes and collections strategy and executions Lead changes in processes and systems related to the Collections function, ensuring cost effectiveness and service quality Accountable for setting and attaining department’s business goals and metrics, through the development of strategies that meet the established objectives defined by the business Direct, liaise and regularly monitor all services provided by third-party vendors, (i.e. collection … – Permanent – Full-time

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