Bilingual Customer Service Representative – English / Japanese

Job Listing No: 9740000

Bilingual Customer Service Representative – English / Japanese

Harte Hanks Philippines – Pasay City, Metro Manila – Bilingual Customer Service Representative – English / Japanese col-narrow-left Job ID: 8180 Location: Pasay, NCR Language(s): Japanese col-narrow-right Job Views: 16 Employment Type: Full time Posted: 08.03.2016 col-wide Specialization: Customer Support: Call Center Job Description: Offer Operational Assistance for Consumer Electronics Products Refer Authorized Service Centers, Dealers and Parts Distributors Provide Product Information Troubleshoot Problems (especially for Laptop/Printer and Tab) Provide Missing Accessories Replace Defective Accessories Under Warranty Extend Manufacturer’s Warranty Issue Documents (Proof Of Purchase / Warranty Extensions) Act as Liaison Between Customer and Authorized Service Center Or Regional Service Engineer Product Exchanges Under Certain Circumstances Responsible for answering all incoming calls and initial troubleshooting on all products: product training will be provided to cover simple troubleshoot… – Permanent – Full-time

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