BPO Call Center Manager

Job Listing No: 9740000

BPO Call Center Manager

NTT Data – Metro Manila – Req ID: 101049 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a BPO Call Center Manager to join our team in National Capital Region, Quezon (PH-QUE), Philippines (PH). Required Skills for this role include: 3+ years of call center management experience that includes a staff of 2+ direct reports and indirect staff of 50+ that handled 1000+ inbounds calls/week 3+ years of experience where you were responsible for setting standards and goals that met or exceeded company and client Service Level Agreements (SLAs). 3+ years of experience in a leadership role where you had to interact with external client stakeholders to plan and execute strategic initiatives. 3+ years of demonstrated experience developing and leading process improvement projects that drove operational efficiencies. About NTT DAT… – Permanent – Full-time

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