BPO Manager

Job Listing No: 9740000

BPO Manager

Freight Forwarding Industry – Philippines – BPO Manager [Description] Responsibilities: – To ensure the smooth Management of the BPO Team for Australia & New Zealand – You will be the main point of contact between our client and the BPO Team – To ensure that the BPO Team remain enthusiastic about their role and focused on their responsibilities – Tight Operational control to ensure all shipments are registered, and actioned in a prompt and efficient manner – Provide training and overs the continual development of staff in the BPO Team – Able to identify and employ suitable staff for the roles – Facilitate training of Supervisors and key Team members on Pegasus, EDI and other system tool – Assist with the implementation of Work Instructions – Liaise closely with the Key Contacts in order to ensure all process are running smoothly – Ensure any new information is passed to the BPO Teams quickly and efficiently – Liaise with Key Contacts any critical information regarding any issues or delays in processing – Analysis / creation of a… – Permanent – Full-time

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