Business Operations Analyst, CSM
Refinitiv – Taguig City, Metro Manila – Business Operations Analyst, Americas As a part of Global CSM Business Operations team, this role will work in partnership with senior executives across the regional CSLT teams and will provide operational support for the delivery of KPIs and critical initiatives. You will be supporting the Americas region so ability to work U.S hours is required. Responsibilities: 1. Lead business performance measurement efforts Support the Director– Business Operations in specified region in timely publication of regional and market-level key performance indicators (KPIs) Drive scalability of all reporting efforts through process development, template standardization, and automated data extraction Help drive commissions execution off the back of KPI collation 2. Help handle tools to provide data driven analysis Maintain key business process tools including Salesforce from a CSM perspective. Help drive data analysis utilizing Tableau dashboards and support frontline teams with usag… – Permanent – Full-timeApply for this job.