Business Process Associate

Job Listing No: 9740000

Business Process Associate

Manulife – Quezon City, Metro Manila – Job Functions: Process and capture information to system according to established methods and procedures Constantly increase the number of knowledgeable functions handled by the team Handle transactions accurately with minimum supervision Conduct in-depth analysis on all clients’ requests and make effective decisions whenever necessary Assist colleagues during business peak season or high volume days Communicate effectively to agents and clients through memo and letter Suggest ways on how to improve the current process and team metrics Give regular updates on the current performance of the team or individual when deemed necessary Ensure that all cases assigned are completed within the turn-around-times Consistently meet the service targets set by the company at the soonest possible time Such other duties and functions as assigned by Operations Management Qualifications Minimum Skills Requirement to Hire: Education Completed a Bachelor’s Degree in any fi… – Permanent – Full-time

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