Call Center Associates for LCCO

Job Listing No: 9740000

Call Center Associates for LCCO

AIG – Muntinlupa City, Metro Manila – As a member of the contact center, you will be receiving inbound calls to provide Customer Service Support to Internal Marketing Organizations, agents and customers. – Receives contacts from customers (calls) which are the most complex and require deviation from standard screens, scripts, and procedures. Work activities may include broker servicing, Client Policy Servicing (CPS) actvities, complex claims, etc. – Provides direction and guidance to less experienced team and recognizes and recommends areas needing improvement. – Assist in scheduling and coordinating team activities as well as work flow and daily volume. – May answer inquiries, resolve problems, and complaints, retain customers, capture compliments and promote product/services. – Requires extensive knowledge of the organization, products, and/or services. – Requires ability to navigate a computerized data entry system or other relevant applications. – Undertakes all compliance and regulatory training in line with t… – Permanent – Full-time

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