Call Center Supervisor (Operations)
Continuum Global Solutions – Mandaluyong City, Metro Manila – Are you an experienced leader with 3+ years of call center experience? Have you supported US Clients with customer care? We have an immediate opening for an Operations Supervisor, to support our growing business in the Philippines. If you are ready to take your BPO career to the next level, don’t miss this great opportunity – APPLY TODAY! ESSENTIAL FUNCTIONS Direct supervison of a customer service team that respond to request for support via phone, chat or e-mail Hire, train and coach staff in standard policies, procedures, and best practices. Identify opportunities for operational improvements and recommend/implement solutions. Monitor and motivate staff including delivering performance appraisal and corrective action Serve as first point of contact for all employee related issues Contribute to the development of processes and procedures. Answer agent questions regarding best practices or handle escalations. Prepare reports and analyze data to assist management as they dete… – Permanent – Full-timeApply for this job.