Call Centre Manager

Job Listing No: 9740000

Call Centre Manager

Metro Manila – in Metro Manila We are looking for an “outbound skilled” Call Centre Manager to supervise the daily operations and personnel of a small call centre. You’ll be required to achieve maximum efficiency and cost-effectiveness by ensuring technology is utilised to a maximum and team members are well organised and productive. You’ll need to be organised, reliable and results-driven driven professional with excellent customer service and communication skills. Your objective will be to do everything possible to reach milestones on time and contribute towards strengthening the company. You will report to and work closely with the Chief Operations Officer. Responsibilities: – Develop objectives for the call centre’s day-to-day activities – Conduct effective resource planning to maximise the productivity of people technology – Collect and analyse call centre statistics (calls, appointments, conversions, etc.) – Assume responsibility for call centre budgeting and tracking of expenses … – Permanent – Full-time

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