CBNA O and T Transaction Services Representative

Job Listing No: 9740000

CBNA O and T Transaction Services Representative

Citigroup – Manila City, Metro Manila – Transaction Svs Rep 3 Responsible in accounting for receiving, pre-screening and sending dispute related documents received from requestors/cardholder for further submission to Service Provider to facilitate the issuance of chargebacks Responsible in timely generation and sending of advices/notifications including updating of delivery status in GIME of DRU letters. Retrieval Fee processing if retrieval request was found to be a valid transaction and reconciliation of TCS letter recon file. Managing and providing resolutions for various ESMS filed by different units such as Citiphone, Collections etc. Handling of SMS blast to clients – related to disputed transactions. Processing of EDC ageing and unposted transactions for merchants Processing of invoices received from the vendors as applicable. Able to provide back-up support for colleagues under Merchant Operations. Qualifications Good Communication skills both in Oral and Written (English) Good Active Listening Skills … – Permanent – Full-time

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