CBNA – O&T – Customer Service Intermediate Analyst

Job Listing No: 9740000

CBNA – O&T – Customer Service Intermediate Analyst

Citigroup – Manila City, Metro Manila – The Country Client Liaison Officer handles all Bank, Card, Loan, Insurance and Investment Complaints coursed through Regulators like the BSP/DTI, all complaints coursed through CCO and CBM, and all complaints coursed through Media/Corporate Affairs. Qualifications Has high level / good grasp of both Bank and Cards products Can provide a thorough analysis of cases that will allow recommendation of suitable solutions Can handle complex inquiries and complaints that may require account reconstruction, interest computation, investigation/ coordination with back-office for non-current information, review of source documents/ bank media, etc. Recommends fixes to address service issues such as automation / screen enhancements & other process streamlining To help reduce the number of problem incidences and increase problem resolution satisfaction by pro-actively enhancing/streamlining various Bank and Cards processes, services and products while working closely with the Customer Service… – Permanent – Full-time

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