CBPS US Cards Sales Customer Service Senior Supervisor

Job Listing No: 9740000

CBPS US Cards Sales Customer Service Senior Supervisor

Manila City, Metro Manila – Description Functions and Responsibilities: Review and analyze daily, weekly and monthly palette performance data and communicate opportunities to the local management team Deliver palette project, product, and program communications to the site according to the project requirements Participate in the monthly goal-setting process for the site and the division Effectively manage the monthly availability budget by planning palette training and coaching time and monitoring the use of availability codes Manage and develop Operations Support Senior Analyst resource(s) for the site and ensure proper allocation of resources to maximize sales performance Work with Operations Support Senior Analyst to develop sales coaching plans (UM performance improvement support, training, workshops, labs and performance management strategies) to close performance gaps, and drive improved sales results Manage the reward and recognition program at the site level, creating a stimul… – Permanent – Full-time

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