Chat Support Associate

Job Listing No: 9740000

Chat Support Associate

Transec BPO Solutions Inc. – Ortigas Center, Pasig City – JOB OBJECTIVE Perform back end tasks via email and chat to help and support the internal Sales team. The job is completely back end and does not involve directly communicating with prospects or customers. ESSENTIAL JOB FUNCTIONS •Assist the internal sales team by creating email and chat responses for prospects and customers as well as sending mass emails. •Help compile and organize frequent asked questions of prospects and customers in the knowledge database. •Fulfill other administrative tasks that may be assigned. (i.e demo scheduling) SKILLS & QUALIFICATIONS •Must have undergone college level; preferably with a Bachelors/College Degree in any field. •Must have at least 1 year of experience in the BPO industry handling a US account. •Experience in supporting a technical account is preferred. •Experience in handling an account using chat and/or email channels is preferred. •Must have excellent writing skills in English. •Good speaking skills in English. •Tech savvy with strong interes… – Permanent – Full-time

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