Contact Center Team Lead for UK&I

Job Listing No: 9740000

Contact Center Team Lead for UK&I

Manila City, Metro Manila – The HR Contact Center Team Lead is responsible for managing the HR customer service delivery Contact Specialist team. This role is responsible for delivering timely and accurate support to J&J employees and HR community regarding all inquiries related to employee programs and services, HR policy, process, and procedures including navigational support, and escalation of issues. The HR Contact Center Team Lead will supervise the Contact Center Specialists that manage the inbound channels to include phone, fax, email, web forms, chat, etc. HR Contact Center Team Lead is accountable to continuously improve the customer experience while increasing the effectiveness of services through a team of Contact Center Specialists with a strong customer service orientation culture. Region supported / work shift: EMEA (Europe, Middle East, Africa) Major Duties & Responsibilities Ensure timely and accurate delivery of Contact Center Inquiry and Contact Center inbound channels to include phon… – Permanent – Full-time

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