Contact Specialist – Manila Job
Johnson & Johnson – Manila City, Metro Manila – Contact Specialist – Manila-00000YXJ Description Position Summary The Contact Specialist will work to resolve global client inquiries, concerns and issues regarding HR processes and policies through phone, fax, email, web-form, and chat. This person works to meet all expected service levels and business performance goals, performing a full range of services and fully documenting all cases in the Case Management system. This person supports J&J employees and HR community regarding all inquiries related to employee programs and services, HR policy, process, and procedures including navigational support working with the Contact Center Team Lead on escalations. Major Duties & Responsibilities – Receive inbound inquiries via multiple channels (phone, email, fax, web-form, chat), clarify the need, answer the inquiries and assist in the resolution of concerns. – Access enabling technology to complete client inquiries and transactions. – Fully document all cases in case management … – Permanent – Full-timeApply for this job.