Customer Care Coordinator in Pasay – BPO

Job Listing No: 9740000

Customer Care Coordinator in Pasay – BPO

Favorites – Pasay City, Metro Manila – Job Offer: BPO/Call Center/KPO Jobs Local area: PASAY The Customer Care Coordinator is responsible for resolving early delinquency, addressing customer inquiries and providing outstanding customer service. This position reports to Team Lead, Customer Care Center. Responsibilities: Handle loan related customer inquiries over the loan servicing toll free telephone number for pre foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met Logs all borrower contacts into the loan servicing system Offer long term resolutions to customers to resolve delinquency Proficient use of an autodialing system to maximize effectiveness and increase contact ratios Required to make the prescribed number of contacts during the daily work schedule Familiar with the customer relations functions and the services offered Perform miscellaneous job related duties as assigned by the department manager Qualifications: – College graduat… – Permanent – Full-time

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