CUSTOMER CARE REPRESENTATIVE – L1 DESK – Makati City

Job Listing No: 9740000

CUSTOMER CARE REPRESENTATIVE – L1 DESK – Makati City

Makati City, Metro Manila – CHAMP Cargosystems Philippines, Inc. Makati City Permanent 2 to 5 years experience Bachelor’s Degree CUSTOMER CARE REPRESENTATIVE – L1 DESK JOB DESCRIPTION Providing first level contact and convey resolutions to customer calls. o Gathering all necessary call information for the team to be able to adequately work the call ticket. o Maintain appropriate communication with the customer to keep them informed and assured that CHAMP is working on the call ticket. Properly escalating unresolved call tickets to the appropriate parties. Track, route and redirect call tickets to the appropriate resources. Update customer data and producing activity reports. Walk customers through problem solving processes. Follow-up with customers, provide feedback and see call tickets through to resolution. Utilise excellent customer service skills and exceed customers’ expectations. Ensure proper recording and documentation and closure of call tickets. o Create Knowledge Base Articles o… – Permanent – Full-time

Apply for this job.




Similar Jobs For "CUSTOMER CARE REPRESENTATIVE – L1 DESK – Makati City"



 Jobs by Indeed job search

Customer Care Specialist

Company: MicroSourcing International Inc
Location: Philippines
Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and... To apply for this job vacancy in MicroSourcing International Inc you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 3 hours ago

Airline IT Support Analyst

Company: Amadeus
Location: Manila
To ensure highest customer satisfaction. Provide Account Management services to key accounts to ensure their incidents have continuous follow up until... To apply for this job vacancy in Amadeus you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 5 hours ago

Agent

Company: iQor
Location: Dasmariñas
Handling inbound customer service calls. Previous Call Center or Customer Service experience required. From Customer Interactions to Product Support, we’ll help... To apply for this job vacancy in iQor you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 2 hours ago

team leader

Company: FIS
Location: Manila
Evaluates the quality of customer service associates' calls from customers; Excellent customer service skills that build high levels of customer satisfaction.... To apply for this job vacancy in FIS you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 1 hour ago

Accounting Representative II-PHL

Company: Ingram Micro
Location: Taguig
80% Accurately applying all remittances to the various customer accounts as per the back up or remittance advice attached.... To apply for this job vacancy in Ingram Micro you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 2 hours ago






Note: This job listing with titled "CUSTOMER CARE REPRESENTATIVE – L1 DESK – Makati City" was indexed from different job portals. This job might be expired or closed for accepting CV's so we suggest to browse it from the new jobs menu of this site. Our website is an open community website for assisting job seeker so if you found some broken links or error in our site don't hesitate to contact us to fix the issue. Thank you for using our free services.


Get updated on daily job vacancies!

Be updated by pressing the Facebook Like or G+1 button bellow.