Customer Care Voice Executive

Job Listing No: 9740000

Customer Care Voice Executive

NTT Data – Quezon City, Metro Manila – Req ID: 101439 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Customer Care Voice Executive to join our team in Quezon City, National Capital Region (PH-00), Philippines (PH). Role and responsibilities Handle inbound provider calls for health insurance companies (based in US) for customer medical membership on High Deductible, EPO, PPO, HRA, and Idemnity plans for benefit verification/eligibility, claim status and general queries. Answer calls and document as per customer’s written specifications in accordance to the process and procedure document. Ensuring timely and accurate completion of transactions to meet or exceed client SLAs. Responding to customer request via phone and/or writing to ensure timely resolution of unpaid medical insurance claims. Analyzing medical insurance claims fo… – Permanent – Full-time

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