Customer practice Associate – Taguig

Job Listing No: 9740000

Customer practice Associate – Taguig

Alorica Philippines – Metro Manila – Customer practice Associate – Taguig – Alorica Philippines Customer practice Associate – Taguig Alorica Philippines Responsibilities Job responsibilities: » Provide specific feedback to managery and management staff regarding agent areas of opportunity for their team members. Support managery staff in their coaching efforts and provide coaching assistance as needed. » Perform analysis and report results of key improvement initiatives to Operations and the Training organization. » In line with business requirements, conduct reviews of agent performance to ensure adherence to defined processes and client service standards and requirements. » Evaluates team/shift performance against performance parameters. » Participate in internal and external client monitoring/calibration sessions in order to ensure thorough knowledge of programs, goals and client standards of excellence. » As applicable, responsible for handling agent-level calls to maintain personal knowledge of program(s)… – Permanent – Full-time

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