Customer Project Progam Manager

Job Listing No: 9740000

Customer Project Progam Manager

Taguig City, Metro Manila – The Technical Support Delivery Manager is a onsite customer service delivery focused operational management role. We are looking for a seasoned professional with world class outsourcing operations and vendor management skills for our client which is a global technical support organization. Responsibilities include management of overall performance of vendor support teams in terms of efficiency, cost and of delivery of service quality. Support overall vendor operational strategy. Partner closely with various internal groups to understand business requirements, implement new processes and drive ongoing continuous improvements. Drive regional performance to meet/exceed performance targets.. Infuse client culture into vendor support teams Qualifications Key Responsibilities: Lead regular onsite operational and business reviews and involve in any vendor relationship activities. Actively participate in vendor workforce planning based on skillsets and utilization in close coordination w… – Permanent – Full-time

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