Customer Service Manager

Job Listing No: 9740000

Customer Service Manager

Quezon City, Metro Manila – Quezon City, NCR Category: Customer Service col-narrow-right Job Views: 44 Employment Type: Full time Posted: 12.01.2015 col-wide Job Description: Customer Service Manager In GoMoto, our customers are our number one priority. We are looking for individuals who possess the ability to develop, manage and motivate a strong customer service team to provide exceptional support to our clients. He or she must have the ability to see concerns and queries through the customers’ point of view and possess good oral and writing communication skills. Responsibilities: Build the GoMoto Customer Service Center that delivers world-class service to our customers. Handles recruitment, development and determines training for Customer Service Representatives. Implement processes, training programs and support systems to be used by the team. Manage team performance, attendance, behavior, appraisal, and productivity goals. Act as 2nd level in escalation process to resolve cus… – Permanent – Full-time

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