Customer Service Professional II

Job Listing No: 9740000

Customer Service Professional II

Manulife – Lapu-Lapu City, Cebu – Job Description : Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description Takes inbound and do outbound calls from/to Plan members/ dependents/ Providers and answer questions regarding their Health and Dental Insurance, Life, Disability and Internet issues Provide accurate Health and Dental benefit coverage including it’s limitations and conditions Provide Life and Disability benefit or refer to the appropriate contact people as necessary Update Plan member and/ or dependent information or refer to appropriate contact people as necessary Determine if claim processed are accurate based on the provisions of the contract and have it processed or adjusted accordingly Provide assistance to Plan members regarding their plan member site if they’re having any issues Coordinate with other departmen… – Permanent – Full-time

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