Customer Service Representatives – Telco – Day Shift

Job Listing No: 9740000

Customer Service Representatives – Telco – Day Shift

Makati City, Metro Manila – Overview Day Shift, Makati-Based Australian Telecommunication Account Provide excellent customer service by addressing general inquiries related to billing, account/service maintenance, and other products/services Qualifications Completed at least 2nd year college Experience in customer service is an advantage but not required Amenable to work on holidays, weekend, and shifting schedule Professional, enthusiastic, and customer service oriented Skills Required Excellent oral and written communication Must exhibit active listening Must have keen attention to details Must have good conversational skills Must have good problem solving and analytical skills Must be fluent in providing explanation and delivering positive scripting Ability to multi-task and access multiple data source simultaneously Ability to probe effectively Ability to educate customers on inquiries and other product information Ability to handle issues and complaints in a courteous an… – Permanent – Full-time

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