Customer Support Executive – Data and Applications

Job Listing No: 9740000

Customer Support Executive – Data and Applications

Thomson Reuters – Manila City, Metro Manila – Taguig City, Metro Manila – The Customer Support Representative is responsible for providing effective and courteous support to investment advisors, analysts, traders and other financial professionals in relation to their Thomson Reuters’ product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry enabling them to meet the challenges of constantly evolving global markets and regulations. The Customer Support Representative will work to understand the changing needs of customers and help develop solutions from real time trading platforms and investment content and analytics to solutions for product applications. · Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. · Help customers better understand the financial markets, securities, data, definitions and function… – Permanent – Full-time

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