Designer, Instructional

Job Listing No: 9740000

Designer, Instructional

TTEC – Bacolod City, Negros Occidental – Western Visayas – Designer, Instructional TeleTech is seeking a seasoned Designer, Instructional to join our Customer Management Services team! The Instructional Designer department at TeleTech serves a critical role in the business… understanding the internal and external customer needs and then interpreting and transforming them into training and resources that serve to onboard and up-skill the employees working in that field. This means that the training being delivered has a direct impact on the productivity and the services delivered to our clients worldwide. What you’ll be doing: This role will also be responsible for the design, development, delivery, management and measurement of a client knowledge base. This exciting role uses the latest technology to ensure contact center associates are able to deliver the best experience to their customers. What you’ll bring to us: Design and implement strategy to optimize knowledge base in support of meeting and exceeding operational and internal … – Permanent – Full-time

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