Director, GCAS Job

Job Listing No: 9740000

Director, GCAS Job

Visa – Pasay City, Metro Manila – Director, GCAS Location: Philippines-Pasay Organization: Client Support Services Job: Customer Service Job Number :161398 Description Job Description JOB SCOPE This is an operational manager role responsible for a cross-functional unit dedicated to Global Customer Assistance Services. This role provides leadership to managers and their respective teams. It also requires interaction with the many support functions (i.e. IT, Compliance, Quality, Work Force Management, etc.) to fulfill our clients’ needs. Responsible for supporting departmental plans, including business, production and/or organizational priorities, staff development planning, supporting Senior Management in defining and enhancing servicing model. This role will work closely with global partners to create a comprehensive strategy and world class servicing model for financial services. The specific area of responsibilities at this site delivers a comprehensive suite of services in English to Consumers 24X7, f… – Permanent – Full-time

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