Director of Continuous Improvement

Job Listing No: 9740000

Director of Continuous Improvement

Sitel – Pasig City, Metro Manila – Responsible for building, maintaining, expanding and leading a team charged with evaluating/analyzing processes and procedures utilized or planned by Operations in assigned Global region. Optimizes the efficiency and effectiveness of these processes and procedures. Partners with a myriad of functional teams and experts to identify, prioritize and execute process improvement/redesign projects that fully address client and organizational needs. Acts as a consultant and change leader – drives design of, implements and controls business processes to support business strategy. Leads members of the process improvement team within Operations using Lean / Six Sigma to promote defect reduction, cost avoidance, loss reduction and revenue enhancement. Develops methods and tools to quantify the impact of current practices/proposed changes (budget, time, talent, etc.). Identifies issues and opportunities, forms hypotheses, collects/analyzes data, presents logical conclusions and supports applicatio… – Permanent – Full-time

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