Director of Operations for BPO Co. in Katipunan , QC

Job Listing No: 9740000

Director of Operations for BPO Co. in Katipunan , QC

Katipunan, Zamboanga del Norte – Dempsey Resource Management Inc. in Quezon City What You’ll Do: Oversee and direct the activities of a number of Accounts along with all Operations Managers, Team Leaders and Staff assigned to his account Work closely with the client and associated departments to ensure seamless including service level enhancement, program implementation, reporting as well as planning and review mechanisms Maintain open line of communication between staff and senior management Manages and staffs the operations assigned Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, and problem resolution Develop individual & team goals and implement plan to carry out objectives Guide Operations Managers in meeting of all team & individual goals Ensure compliance with all established policies and procedures Assist the VP for Operations in crafting operations procedures… – Permanent – Full-time

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