Director, Workforce Management

Job Listing No: 9740000

Director, Workforce Management

Mandaluyong City, Metro Manila – Responsible for overall WFM delivery, support and execution across multiple programs/clients Support and develop a team of WFM Leaders. Working to ensure that all members of the team are focused on the delivery of company financial goals, and clients operational expectations Maintain a working knowledge of the entire call center operation as well as project operation. Maintain short term/long term staffing forecast guide. Interact and consult with Human Resources on matters of recruiting, training, hiring and attrition Provides leadership for Global WFM team, and ensures adherence to company and department policies and procedures across multiple programs/clients Assists in analyzing client metrics and staffing on a consistent basis in order to maximize and make recommendations for efficiency on a global level for all operations across multiple programs/clients Support sales organization by participating in meetings with prospects to explain / define TeleTechs WFM platform as well … – Permanent – Full-time

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