Director Workforce Management

Job Listing No: 9740000

Director Workforce Management

Pasay City, Metro Manila – -Lead the establishment and integration of a new state-of-the-art Command Center, workforce management group in the GCCS organization to provide guidance and analysis to support and improve business decision making for routine operations and strategic planning. -Partner with senior leadership to promote the continuing transformation of GCCS into a business intelligence and evidence driven organization. -Drive development and maintenance of best practices for operations support & control, workforce management and reporting -Coordination and collaboration between the GCCS groups and internal and external partner organizations. -Lead teams of effective staff by recruiting, training, and retaining business talent. -Facilitate the communication between staff, management, vendors, and other technology resources within the organization for workforce management -Direct the day-to-day operations support & control for GCCS operations -Support workforce management while driving cost saving… – Permanent – Full-time

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