Eastwood | Workforce Supervisor | Arvato

Job Listing No: 9740000

Eastwood | Workforce Supervisor | Arvato

Arvato Corp. – Quezon City, Metro Manila – Eastwood | Workforce Supervisor | Arvato Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! Position Summary: The Workforce Supervisor is responsible for management & direction of the workforce team. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost effective strategies to deliver on service level agreements Overall Responsibilities: Manages a team of intraday specialists. Manages a team of report analysts. Analyze past… – Permanent – Full-time

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