German Team Leader

Job Listing No: 9740000

German Team Leader

Taguig City, Metro Manila – J-K Network Services in Taguig Position: German Team Leader Industry: BPO Company Location: BGC, Taguig City Salary: P100,000 – P120,000 Responsibilities: Manage and supervise a team of German agents performing customer support to customers/clients Monitoring representatives’ output in line with proper procedures and policies Ensure quality service and performance of the team Make sure team members are encouraged and trained through coaching and guidance Manage and evaluate team performance Handle escalated and reported issues and complains of the customer Perform other tasks assigned Requirements: Preferably Native Speakers or with C1/C2 Certification Excellent communication skills in German and English Bachelor’s degree holder in any field Experience as Team Leader is an advantage but not required Related work experience in a BPO set-up is a must Willing to work on a Shifting schedule (most probably mid shift) and during holidays Willing to work in Taguig City… – Permanent – Full-time

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