GTO Corporate Technology – Service Operations Specialist – AVP
Taguig City, Metro Manila – Ensure Service Operations team provides optimum service level to the business lines that it is supporting. Provide technical/specialist leadership. Manage escalations by working with Client Services and other Service Operations Specialists and relevant technology functions to accurately resolve escalated issues quickly. Take overall responsibility for the resolution of incidents and problems within the team. Oversee the resolution of complex incidents. Ensure that Analysts apply the right problem solving techniques and processes. Prevent problems and incidents from happening, eliminate recurring incidents and minimize the impact of incidents that cannot be prevented. Understand thoroughly the end to end architecture and application support process/escalation procedures, ensure that defined operations and support processes are adhered to by the teams. Define OLAs with key stakeholder and ensures the team understands OLAs and are aligned to business SLAs (realistic and in line with c… – Permanent – Full-timeApply for this job.