Head of Vendor Management, APAC Community Operations

Job Listing No: 9740000

Head of Vendor Management, APAC Community Operations

Uber – Rizal – Taguig City, Metro Manila – At Uber, providing world-class customer support to riders and driver partners is a core feature of our product experience. Delivering this caliber of support isn’t easy – it takes leaders who can understand Uber’s operations, adapt to our constantly changing business, and help solve problems where no solution currently exists. We’re looking for an all-star business leader to grow and manage our Business Process Outsourcing (BPO) contact center network supporting our riders and partners acrossEMEA, you will be responsible for defining site and vendor strategy, and managing contact center vendor relationships across the globe, including procurement of services, vendor governance, service delivery, contract administration, and risk mitigation and control. The right person is ready to make tough data-backed decisions in a high-stakes, high-speed environment. You are passionate about delivering wow customer experiences, passionate about solutions, and love getting in the weeds on any and al… – Permanent – Full-time

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