HIRING Speech Analytics & Admin Mgr – Taguig, 142k-151k

Job Listing No: 9740000

HIRING Speech Analytics & Admin Mgr – Taguig, 142k-151k

Taguig City, Metro Manila – Job Description Speech Analytics & Administration Manager – Taguig, 142k-151k (Salary Php 142,525 to Php 151,050)Overview of Respons*Login First* Speech Analytics & Administration manager will lead a team which is an integral part of the speech program. The manager will be responsible for supporting customers throughout Home Lendingacross 11 lines of business with 30,000+ employees. Matrix management responsibilities will also be a big part of the role with a requirement to influence/partner with leaders in Enterprise Technology,Project Management, Compliance, Legal, Risk, QA, procedures and staff across all LOBs. The manager will have a complete understanding of the speech/workforce hierarchy administration,speech data gathering through call listening, and managing accurate system profiles across a wide array of distributed contact centers. The manager will also be accountable for developing inspection processes to ensure data entry is timely, accurate, and precise. Finally, he/sh… – Permanent – Full-time

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