HR Operations Team Lead

Job Listing No: 9740000

HR Operations Team Lead

Alabang, Muntinlupa City – In this role you will ensure smooth operations of the HR Shared Services Centre through metric tracking and reporting, case management, initiating process improvements where opportunities are present along the HR stream. Oversee day to day operations of the services under the HR Shared Services supporting the regions across the full HR stream through the use of tools of the company. Ensure regular dashboard huddle with direct reports on a daily basis and provides support in resolving customer related issues, concerns and queries Monitor efficiency and productivity level of the team by documenting, reviewing and initiating improvements on the shared services service offering Stakeholder engagement; dashboard reporting and business partner engagement on HR Shared Services service level agreements Performance management review for direct reports; coaching, mentoring and establishing clear areas for development Establish business continuity planning for the HR shared services operatio… – Permanent – Full-time

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