HR Project Advisor – US Ops (Nightshift)

Job Listing No: 9740000

HR Project Advisor – US Ops (Nightshift)

Shell – Makati City, Metro Manila – No. of Positions 1 Job Description Job Purpose and Accountabilities: Provide end to end HR Operations support to employees, line managers, and local HR. Execution of simple Local HR Processes, in line with existing policies and procedures, assuring high quality data management in Shell People, as well as documentation, including on-going support to employees. Management of cases according to established ways of working, including: Using the Salesforce tool to log queries and updates, create tickets and ensure closure of tickets, WIP management, keeping customers updated on the status of open cases, Taking ownership of end-to-end processes, Handing-off cases to other teams in HR Services as required, Dealing with third party service providers, Meeting established KPI’s and SLA’s. Timely escalation of complex queries to senior advisors, SME’s and policy teams. Acting as a country or process focal point if necessary. Liaising with HR Business Partners, HR in the Country… – Permanent – Full-time

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