HR Shared Services – Service Center Operations Head

Job Listing No: 9740000

HR Shared Services – Service Center Operations Head

Major International Bank – Manila City, Metro Manila – HR Shared Services provides on-boarding, employee life cycle, off-boarding, benefits, payroll, learning and systems support to Citi employees. In partnership with HR, HRSS strives to provide excellent customer service through its product offerings to employees and managers while focusing on process re-engineering and initiatives to enhance the shared services model in Citi. The Asia CSC has direct responsibility for 6 distinct HRSS product units for multiple regions (eg. Recruitment, Onboarding, Learning, Offboarding, Payroll data entry, and Systems Tier 2). Additionally, it indirectly manages 7 different work units in Global HRSS located in Manila and/or Dalian. The Asia CSC Head is responsible for two CSCs in Asia – Manila and Dalian. Additionally, as the designated primary global HRSS CSC, work from other regions – HR and HRSS – continues to transition into the region, with more expected over the next two years. Job Responsibilities: Recruits, develops and retains talent to … – Permanent – Full-time

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