Hrs Operational Excellence Lead

Job Listing No: 9740000

Hrs Operational Excellence Lead

Tanauan City, Batangas – Primary Functions of the role The position will directly report to the HR Services Leader – GBO and ROA, and functionally to APAC HRS OPEX Manager, to assist in HR Services continuous improvement and operational excellence . This role will also remain closely connected with the global HR technology in the deployment of the solutions to support HRS activities to ensure the technology solutions integrate with the processes. Essential Functions of the role Driving HR Services process standardization in terms of developing and deploying them consistently within the HRS GBO and ROA teams. Design and improve process flows, working manuals, user handbooks as well as related tools and templates for each service offerings. Create, track and assess APAC HRS centers’ standards, metrics, processes and systems on regular basis in order to monitoring performance and identify the improvement areas Consolidate and develop training Organizationules for service center agents to improve the new ag… – Permanent – Full-time

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