Incident Manager

Job Listing No: 9740000

Incident Manager

Manila City, Metro Manila – The Service Management team is looking for an Incident manager who will be responsible for the management of incidents, problems, urgent changes and threats with potential or actual business impact within the shift. In this role, your responsibilities include but not limited to the following, End to end ownership of incidents with potential or actual business impact. Drives restoration of impacted service while meeting the required service levels. Reviews and sponsors Urgent changes required to resolve an incident or to meet target deadlines. Creates problem tickets and associated tasks for root cause investigation of managed incidents. Acts as overall in charge during a shift managing both application and infrastructure operational teams. Makes decisions on behalf of the group to mitigate risks and ensure business continuity. Keeps track of operational improvement areas and suggests process improvement base on case studies to Service Owners. Manages the Incident triage call… – Permanent – Full-time

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