IT Client Service Owner – Quezon City, PH

Job Listing No: 9740000

IT Client Service Owner – Quezon City, PH

Quezon City, Metro Manila – Job Overview: Working collaboratively alongside the different teams in Global Technology & Application Services, Operations & Service Delivery teams to deliver superior IT services across the integrated scope for the assigned Enterprise Solution Account. The primary responsibilities of the role include: Assesses ticket ownership and follows up on actions Responsible for providing the Stakeholders updates within ticket Monitors and complies with SLAs Ensures proper delivery of change requests. Assists with change Report on delivery delays and related causes 1st escalation point for tickets related topics Ensures clients’ documentation is maintained and updated by the Release Monitoring (planning and follow up releases) Severity 1 and 2 Process Ticketing Tool management and its corresponding processes Responsible for coordinating Incident Reporting (RCA), execution of execution of Dashboards and Reports on Demand Responsible for SOC1 tasks assigned Ensure all solution processes fall with… – Permanent – Full-time

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