IT Service Desk Analyst

Job Listing No: 9740000

IT Service Desk Analyst

Sitel – Pasig City, Metro Manila – Location : Pasig () – Type : Permanent Jobs Salary : Competitive Main Industry : Other Industries and Skills : Information Technology Job ID : 80055720 Advertiser : Posted On : 12 April 2018 12/05/2018 BRIEF JOB DESCRIPTION: Provides remote telephone and e-mail technical support and assistance for internal and external customers. Maximizes the number of resolved incidents at first line without referral and to enhance customer satisfaction. Registers, owns and manages all incidents and service requests. Works in a highly pressurized environment while effectively communicating with customers, maintaining enthusiasm, and displaying sound judgment and common sense. BASIC POSITION QUALIFICATIONS: Experience Target: At least a year of technical support experience, or in similar capacity. A background in three or more of the following: Windows /XP/Vista/7/8 Desktop support, Microsoft Internet Explorer/Office/Outlook, Avaya or Nortel telephony, Windows Server 2000/2003 sup… – Permanent – Full-time

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