IT Service Desk Support

Job Listing No: 9740000

IT Service Desk Support

Panalpina – Manila City, Metro Manila – Location : Manila – Type : Permanent Salary : Competitive Main Industry : Other Industries and Skills : Customer Service & Call Centre, Education & Training, Engineering, Graduate Information Technology Job ID : 92796719 Advertiser : Posted On : 05 June 2019 05/07/2019 Req ID: # Job Function: IT Full-Time/Part-Time: Full-time Contract Type: Permanent Job Level: Entry-level Purpose of the position Service Desk Support will serve as the first point of contact and will provide enterprise-level assistance for users seeking technical assistance. They will diagnose, perform remote troubleshooting through diagnostic techniques and pertinent questions. They will also determine the best solution based on the issue and details provided by end-users. Responsibilities includes but not limited to: 1st level technical support – for technical or service request end-users raise via IT ticket or calls Research and identify solutions to software and hardware issues Diagnose… – Permanent – Full-time

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