Job Offer: Customer Care Representatives for US Telco Account – Angeles

Job Listing No: 9740000

Job Offer: Customer Care Representatives for US Telco Account – Angeles

STARTEK PHILIPPINES, INC. – Central Luzon – JOB DESCRIPTION IT’S BETTER TO BE EARLY! Walk-in at any STARTEK site from JUNE 1 to 30, Monday to Friday, 10AM – 12NN, and get FREE SNACKS from our Recruitment Team! Terms and conditions apply. _ _ _ _ _ 1. Communicates with customer on the phone or via written correspondence to provide information and assistance on product use, hardware or software problems 2. Checks mail, fax and email to provide customer assistance 3. Operates computer/on-line guidelines for the purpose of responding to customer inquiries on function or replacement of defective parts 4. Resolves customer issues on the first call/contact whenever possible without having to transfer caller 5. Completes, processes, and maintains applicable paperwork and records 6. Follows escalation procedures as needed Requirements: » Must at least be 18 years of age » Must have completed at least High School » Must be able to communicate effectively over the phone » Must be able to communicate effectively in Engl… – Permanent – Full-time

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