Job Offer: Day Shift | Customer Care Associate |24K All-in Pay ? Ortigas site

Job Listing No: 9740000

Job Offer: Day Shift | Customer Care Associate |24K All-in Pay ? Ortigas site

Acquire Asia Pacific (Phils.) Inc. – Philippines – JOB DESCRIPTION General Description: The Customer Service Specialist is responsible for representing the account to clients through inbound calls and chat support. The tasks are varied and often complex in nature requiring flexibility and multi-tasking capabilities. The Customer Service Specialist should be able to use customer service expertise and product expertise to effectively address the needs of the customers. Key Job responsibilities: » Transfer calls quickly and efficiently » contact effectively with other departments » Independent problem solving expertise to make sound decisions in assessing the needs of the customers by giving accurate information and providing first call resolution » Understand all aspects of the business and products in order to support effectively » Attend and participate in team activities such as: team huddles, Up-training, etc. » Responds to inbound customer emails/chat and enquiries with detailed response and action accordingly » Handle al… – Permanent – Full-time

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