Job Offer: Global Service Desk (GSD) Engineer

Job Listing No: 9740000

Job Offer: Global Service Desk (GSD) Engineer

Virtela Technology Services Incorporated Careers – Metro Manila – Global Service Desk (GSD) Engineer Virtela Technology Services Incorporated Careers – Makati City, Metro Manila Manila, Philippines Makati City, Philippines Job detail Job responsibilities: » Trouble ticket management – ensuring that all tickets for Virtela’s customer base are being properly worked and handled located on SLA and priority following the established GOC procedures and processes. » Directly interact with members of the GOC Operations and Security teams with regards to ticket escalation and triage, and will participate in overall collaboration efforts to resolve issues. » Monitor the general and security tickets queue within the Siebel ticketing system, providing the initial contact and incident validation and management for Virtela’s customers. » Field phone calls, emails, and e-tickets. » Work on special projects and everyday assignments as assigned by the GOC Managers. PRE-REQUISITE » Excellent verbal and written communication expertise » Able to contribute t… – Permanent – Full-time

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